Returns & Refunds

Last updated: October 2, 2026

30-Day Returns

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

Return conditions

Items must be unworn, unwashed and in their original condition with all tags attached.
Items must be returned in their original packaging where possible.
Proof of purchase (your order number) is required.

How to start a return

Email us at oliverawear@gmail.com with your order number and the item(s) you'd like to return.
We'll reply with return instructions and the return address.
Ship the item back using a trackable shipping method. Please don't send items back without contacting us first, as returns sent without instructions can't be matched to an order.

Return shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

Need a different size or colour? The fastest way is to return the original item for a refund and place a new order for the item you want.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos of the item. We'll make it right with a replacement or full refund at no cost to you, including shipping.